Kimsa Support
Help for the Kimsa: Math Practice app and every Kimsa-powered product. We're a small team and we read everything.
We aim to reply within 2 business days.
Report a concern
If you or your child saw anything in the app that seems wrong, inappropriate, or unsafe — including anything from the AI tutor — email support@kimsa.ai with a screenshot if you can. Parents can also turn the AI tutor off at any time in Settings → AI & parent controls.
Subscriptions & billing
Subscriptions are billed by Apple through your Apple ID. To manage or cancel: iPhone Settings → your name → Subscriptions, or visit Apple's billing support. Canceling during the 7-day free trial means you won't be charged. For a refund request, use reportaproblem.apple.com (Apple processes all payments; we never see your card).
Your data
The app stores learning progress on your device — no account, no personal information. See the full Privacy Policy. To have any data deleted, delete the app, or email us and we'll help.
Common questions
- Does it work offline? Yes — the practice engine runs entirely on your device. Only the optional AI tutor needs a connection.
- Is there a login? No. There is no account and nothing to sign into.
- What ages is it for? Students roughly 12–15 (Algebra I through early Algebra II, plus SSAT/ISEE/HSPT/SAT math practice), set up by a parent or a student 13+.
- Where do I get the app? See Get the app — Kimsa: Math Practice is coming to the iOS App Store.
Schools, tutors & white-label partners
Running Kimsa under your own brand, or evaluating it for your program? Licensing and partner support: hello@kimsa.ai, or request a demo. Students using a partner's branded app can also reach us at support@kimsa.ai — we'll route you.